Shipping Policy:
- Processing Time: Orders are dispatched within 2 business days (no shipping on Sundays).
- Delivery Estimates:
- Customers are responsible for customs fees, duties, and ensuring correct shipping addresses.
Lost/Missing Parcels:
Militoproject is not liable for packages marked as delivered or for loss/theft post-delivery.
Refused Deliveries:
Refused parcels incur delivery and return fees deducted from refunds.
14-Day Returns Policy:
- Eligibility: Returns accepted within 14 days if items are unworn, unwashed, and in original condition. Sale or non-returnable items can only be exchanged for gift cards.
- Shipping Costs: Customers cover return shipping costs.
- Refunds: Processed within 14 business days to the original payment method.
Exclusions:
- No international exchanges.
- Sizing issues qualify for exchanges only if stock permits.
- Items no longer available for sale are non-returnable.
Damaged/Incorrect Items:
Report issues within 7 days for an exchange or refund.
Contact: For assistance, email support@militoproject.com.
By purchasing, customers agree to these policies.